FAQs - guided tour Porto 360

Why

Is going up to the dome of the Super Bock Arena - Rosa Mota Pavilion worth the effort (and the price)?

We believe so, just like whoever has been there for the past 67 years (the roof was only completed in 1954, 2 years after the inauguration of the venue). Is it because it is an iconic building with immense views over Porto, from Ribeira to Foz, and Gaia, from Monte da Virgin to Afurada? Or because the visits are carried out safely in groups of up to 13 people, accompanied by a friendly guide? Or by peeking inside this revamped arena? Come and find out!

 

But is it really unmissable?

As far as we know, this is one of the few visitable arena domes in the world. One of the most famous is the O2 Arena in London, but the views around the English capital are not comparable to those in the center of Porto...

 

I already have other things to do in Porto...

Porto 360 is THE new experience in Porto, and the perfect complement to a walk along the paths of the Romantic, a tour of downtown, an afternoon in the gardens of Palácio de Cristal. And it's open to the public for the first time for guided tours!

Who

Who can visit the dome?

Anyone who can climb stairs independently and is 12 years or older.
HOWEVER, the insurance only covers visitors up to the age of 90 years and 364 days. Therefore, visitors over 90 years old must sign a liability release form.


How many people go up to the dome at a time?

Usually, on each guided tour there are groups of between 1 and 13 people + 1 guide.

If you have a larger group, we can have up to three groups of 13 people, each accompanied by a guide, simultaneously at the top of the arch. For safety reasons, only one group and their guide may be on the stairs at any one time.
We can also divide larger groups into successive visits, either within or outside our regular schedule.


Is it necessary to gather a group to go up?

No, we do the tour as long as there is one person interested in going up.

 


Do you speak English?

Yes, everyone in our team speaks Portuguese and English; and on some days, also Spanish, French, Italian or German (to be confirmed in advance if necessary).

 

How can I contact you?

For any questions, you can visit us at the box office of Super Bock Arena - Pavilhão Rosa Mota, send an email to porto360@superbockarena.pt or call +351 933 088 331, and we will call you back if we are unable to answer at the moment.
 

When

Do you do tours on weekends?

Yes, we do guided tours to the dome every afternoon from Wednesday to Sunday, including public holidays except 24th and 25th December (Christmas) and Easter Sunday. The last visit usually includes sunset.  

 

Are you closed in winter?

No, we will only not visit if there are no conditions to climb up and down the stairs safely; otherwise we expect to visit all year round.


Will there still be visits next year?

Yes, and in the following years too; over time we hope to enrich the visit with more descent options, as well as create an exhibition about the history of the Crystal Palace.

 

What is the schedule of Porto 360?

See the booking link  https://ticketline.sapo.pt/evento/porto-360-51041 for the most up to date information.


And at night, are there also visits?

Yes, we usually do nighttime visits once a month on the night of a full moon; and from time to time we also do them at sunrise. We announce these tours on our Facebook and Instagram.

 

Do you do tours outside your normal schedule?

Yes, we can make visits at other times, by appointment, and for an additional fee (variable depending on the size of the group). If you would like to make a climb at a special time, please contact us by sending an email to porto360@superbockarena.pt or call +351 933 088 331.

Where

Where is the entrance of Porto 360?

At door 3 of the Super Bock Arena - Rosa Mota Pavilion, in the heart of the Crystal Palace Gardens. Right next to the point identified on Google Maps as "Super Bock Arena - Pavilhão Rosa Mota".


What is the itinerary of the visit?

We start at the Arena's food court, and go up the stairs that lead directly to the second floor, where we enter a box to take a peek inside the arena (except on days when this is not possible due to the set-up of a private event). We then walk a quarter of the way down the corridor to the access door to the dome; we climb the stairs to the top, and stay there to enjoy the view. Finally, we walk back to the entrance of the Arena.


Does the visit include a tour of the Crystal Palace Gardens?

No, but we recommend that you take the opportunity to visit them before or after going up to the dome; they are the most beautiful in Porto, with spectacular views and various points of interest: the Acoustic Shell, the Carlos Alberto Chapel, the lake, the Jardim dos Sentimentos, the Almeida Garrett Library and even the children's playground.

Buying the tickets

Do you recommend buying the tickets in advance?

Yes, because this way you can ensure that you go up on the day and at the time you want; the important thing is that you arrive no later than 15 minutes before the time of the climb. Stop by the ticket office (from Tuesday to Sunday, from 14:30 until 20:00) or go to https://ticketline.sapo.pt/evento/porto-360-51041, do the payment and receive the tickets immediately.

 

And for large groups?

If your group has more than 13 people, please contact us on +351 933 088 331 or email us at porto360@superbockarena.pt, and we can make a booking that includes more than one guide at a time, so that up to 39 people can go up together.

A group of 79 people can have the experience in as little as 1 hour!

 


What if we don't have a ticket?

In that case, you can come directly to the ticket office of the Super Bock Arena - Pavilhão Rosa Mota where they can buy tickets for the next available visit.

 

Is it possible to just book the places, without making the payment?

No, all reservations require immediate payment.

But you can also come to our reception and buy the tickets on the spot, as long as there are seats available; here, you can pay with cash or debit or credit cards.


I have bought a ticket; is it enough to arrive at that time, or should I come earlier?

Please arrive no later than 15 minutes before the time of your visit so that we can organise your group at the appointed time.

 

We want to buy tickets for 4 months from now, but we can't find them on Ticketline. What can we do? 

Ticket sales are only available a maximum of 2 months in advance, and a minimum of 1 month. For example, on May 31 the tickets are available until July 31, and only on June 30 the tickets are available until August 31. The reason for not providing more advance notice is that the main activity of the Super Bock Arena - Rosa Mota Pavilion (shows and events) may impede the visits, and so we minimize the last minute cancellations by our initiative.

 

We found different times depending on the day of the week, and even some days with no visits available. Is this an error?

No, it is just like that. Due to the fact that the Super Bock Arena - Pavilhão Rosa Mota is a venue for shows and events, there are some days when visits are not available, or when schedules are different than usual.

Cancellations and rescheduling

What happens if the visit is cancelled by Porto 360?

We may have to cancel your visit due to bad weather conditions or technical problems in the arena. These situations are very rare but may happen occasionally. In these cases, and according to your preference, we can reschedule your visit or ask for the complete refund.

 

I won't be able to make the visit I have tickets for. What should I do now?

As long as you inform us up to 24 hours before the visit (by phone on +351 933 088 331, or email porto360@superbockarena.pt), you can reschedule it for the following 30 days.

Visit rules

Do I need any special clothing or accessory to make the Porto 360 tour?

No, you can bring your normal clothes and shoes, including open shoes, skirts and dresses.

 

Can I bring my mobile phone or camera during the visit?

For safety reasons, on the way up and down the stairs you are not allowed to use mobile phones and cameras. The reason is to ensure that we all have our hands free to hold the handrail along the stairs to avoid any accidents. 

 

Are there any exceptions to this restriction on photographing?

Yes! Cameras that record autonomously (go-pro type) and that are securely attached to the arm, head or chest may be used on the entire route of the climb.

 

I am a photography enthusiast, can I take my tripod and several lenses on the climb?

Yes, photographic material that is well packed in a bag or backpack may be taken by the owner to the top, and used freely up there; but it remains impossible to photograph on the ascent and descent.

Fears (there is no reason to have them!)

I'm afraid I won't be able to go up. What should I do?

We suggest you stop by the Super Bock Arena - Rosa Mota Pavilion and take a peek at visitors walking up and down the stairs during a visit; you can also chat with those who have just gone up and down, as well as with our guides. For those who are afraid, the climb is even better, because besides the beautiful landscape and the impressive building, there is a good feeling of overcoming!

 

I have vertigo, is that a problem?

Throughout the visit you never have a view of precipices, as the staircase is smooth and the route in the dome is limited by a sturdy metal guard, 120 cm high.

 

Is the climb difficult? Will I make it?

It is much easier than climbing the Arco da Ponte da Arrábida or the Torre dos Clérigos! 

The visit requires little physical effort: there are only 196 steps (46 inside and 150 in the dome itself), and both the ascent and descent are done in stages, in order to respect the rhythm of all visitors; we go up and down in groups!

 

And those who are afraid of heights, or vertigo, can go up?

According to the visitors that have those same fears, during the visit you always have a feeling of safety. The guardrail that limits the stairs in the dome is 120 cm high, as is the balcony at the top. 

Even so, people who are less confident about the climb always go next to the guide, for a closer accompaniment.

 

Is it dangerous?

No, the visit is very safe. We walk up large steps, only 15 cm high, with a non-slip tread and 90 cm wide, limited by a sturdy metal guard on the outside and a rope guard on the inside.  The stairs are not very steep (much less than on the Arrábida Bridge) and we are always accompanied by a guide.